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Elements and Performance Criteria

1. Recognise problems
   • Identify features or occurrences indicative of a problem.
   • Use appropriate tools, techniques and charts to define the problem.
2. Implement quick fix
   • Recommend a quick fix within the scope of competency and authority.
   • Use technology or processes relevant to the problem to implement quick fix.
3. Determine root cause
   • Identify a range of possible causes.
   • Gather data and other information to eliminate or confirm possible causes.
   • Use available data and information to link causes and effects.
   • Seek assistance to obtain additional information if problem is beyond own competency/authority.
   • Identify root cause.
4. Develop permanent solution
   • Identify a range of methods to eliminate the root cause or break the cause tree.
   • Select the most appropriate solution.
   • Liaise with relevant people.
   • Recommend or implement solution within the limits of competency and authority.
   • Monitor impact of solution and make further recommendations, as required.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Competitive systems and practices include one or more of:	lean operations agile operations preventative and predictive maintenance approaches statistical process control systems, including six sigma and three sigma Just in Time (JIT), kanban and other pull-related operations control systems supply, value, and demand chain monitoring and analysis 5S continuous improvement (kaizen) breakthrough improvement (kaizen blitz) cause/effect diagrams overall equipment effectiveness (OEE) takt time process mapping problem solving run charts standard procedures current reality tree.
Problemsinclude one or more of:	variation to normal plant or equipment operation unplanned or non-conforming process or operations outcomes out of specification products excess scrap accidents and emergencies regulatory breaches customer returns and complaints reduction or loss of sales.
Techniques/chartsinclude one or more of:	control charts Pareto charts run charts flow charts cause and effect diagrams tree diagrams 5 Whys analysis organisation specified/mandated methods.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more problems, to:

undertake problem identification

use appropriate processes to achieve root cause identification

recommend solutions and implementation procedures to problems within own area

monitor implementation of solutions.

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Knowledge Evidence

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role under routine only supervision, including:

methodology of root cause analysis, including:

difference between quick fix and root cause elimination

breaking of causal tree

indicators of problems and variances to normal operation

relevant analysis tools (e.g. Pareto charts, 5 Whys).

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